At the Hotel “Hellenic Vibes”, we collect and process the personal data of hotel customers with full respect and a high level of protection.
This policy is observed strictly and you are kindly requested to visit our website www.hellenicvibes.gr regularly in order to be updated on the manner we process and protect your personal data.
Details of our hotel
The Responsible for the Processing of Personal Data is the hotel “Hellenic Vibes”, based in Athens (Ermou 66 – Agias Irinis 7 str., PC 10551, Greece).
This policy concerns only the hotel customers.
Information on the type of personal data collection
When you contact the hotel, we collect personal data for the room reservation or rental, either by phone call or by filling our electronic booking form.
Additionally, in order to improve our hotel services and adapt them to your requirements, and in order to manage our communication after your stay, we collect and process additional communication data following your explicit consent.
Specifically, we obligatorily collect and process the following personal data:
The data we collect for persons under 16 years old is communicated to us, by parents/guardians.
Statement about the manner of collecting personal data of hotel customers
We collect the aforementioned personal data directly from you during the room booking procedure, arrival, check out, payment, during the use of hotel services (restaurants, services, entertainment), participate in evaluation questionnaires, when you subscribe for the hotel newsletter, as well as when you submit any form of written or electronic registration, either in the context of the room rental agreement concluded between us, or when you express interest and provide your explicit consent).
Furthermore, we also collect information from third parties, namely travel agencies, tourist operators, electronic and internet reservation systems.
We state that your personal data, in the context of a strictly controlled and safe procedure, is fully secured and do not constitute and may not be exploited or sold to third parties. Such data is collected and used only for the purposes described in our statement hereunder.
Statement for the processing of personal data of hotel customers
Your collected personal data is used:
Statement for the legality of the processing of personal data
Collecting and processing the mandatory personal data carried out during your stay at the hotel, as well as providing any service to you, is based on the customer and hotel relationship, according with the legislative and regulative provisions in force, as well as the room rental agreement concluded between us and the provision of services.
The collection and processing of the optional personal data conducted for commercial reasons is based on your written consent for the aforementioned purposes and therefore similarly no legality issues exist for their processing since each customer has already been sufficiently informed.
Any further collection and processing of personal data is lawful if it is imposed for general vested interest purposes or in order to harmonize our operation with the National or EU legislation.
Statement for the period of keeping the personal data
We will keep and process your Personal Data for the purposes mentioned above only for as long as it is necessary based on agreement or based on the legislation in force.
To determine the suitable period of keeping the data we also take into consideration the size, the nature and the sensitivity of personal data, as well as the time periods for which it may be necessary to keep the data to deal with any requests / disputes / controls and to protect our lawful rights in the case of any claims.
Statement of personal data protection ensuring security and privacy aspects
The personal and sensitive personal data provided by customers are stored in computer systems that provide sufficient data security and privacy and are only used by authorized personnel’s in order to achieve the maximum possible protection of the data recorded in the modern digital environment.
The security and privacy of all data is strengthened by the use of organizational and technical security measures.
Cookies are very small text files placed on your computer by a web server when you view some sites online (not all web sites place cookies). They’re used to store data about you and your preferences so that a web server doesn’t have to repeatedly request this information, potentially slowing down load time.
Cookies are commonly used to store personal registration data like your name, your address, the contents of a shopping cart, your preferred layout for a web page, what map you might be looking at, and so on. Cookies make it easy for web servers to personalize information to fit your specific needs and preferences when you’re visiting a web site. To learn more about cookies and how to manage them, visit http://aboutcookies.org/.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies. Please refer to the following links to learn how to disable cookies in your browser:
The hotel “Hellenic Vibes” and its Service Providers may create and retain authentication and activity logs (type of device, date and hour of connection to our web sites and / or the application). In order to make our services and applications available, the Hellenic Vibes Hotel & and its Service Providers collect traffic data, IP address, your mobile operating system, the type of Internet browsers you use, and information about the way you use our web sites and / or Application.
The below list details the cookies used in our website.
|_ga||Analytics||2 years||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|_gid||Analytics||1 day||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.|
What Cookies We Use
We use the service Google Analytics to acquire data regarding our ads (e.g. demographics) and we observe the specifications of the Google policy “Policy requirements for the advertising features” of “Google Analytics”.
Communicating personal data to third parties
In the context of exercising our business activities, it may be necessary to provide limited personal data to third parties, with fully defined exclusive purpose. It concerns cases of specialized services provided to the hotel by third parties, specifically for mass communication of our promotional activities to you – our customers – through sms and emails. To be informed about any offers etc. you must provide first your explicit consent as described above. Therefore, it is not a case where all the personal data is provided, notably the data which is not necessary for the provision of the aforementioned service that we ask to be provided from the third parties concerned. The provision of data is governed by a prior written agreement between the hotel and the third parties on the condition that they make a commitment to implement the data protection policy and undertake the responsibilities arising from our legislation.
Furthermore the hotel, like any other company, may be mandated to provide personal data to the competent State, Judicial, Police etc. authorities, in the case of summons, search warrant, other judicial procedure, conformity with court, regulative or administrative decisions, in cases of protecting and defending the company itself, its managers, directors and employees, as well as its associate lawyers when lawsuits, claims or disputes are filed.
It is possible to send information which concern you to third parties or/and exchange information, in the context of managing your reservation, when travel agencies, tourist agents or online accommodation booking service providers through which you book a room electronically / online, intervene.
In addition, your consent may be revoked at any time, where this is a prerequisite for the specific purpose of processing your data. Such withdrawal shall not affect the legality of the processing for the period preceding the withdrawal of the consent.
The present Confidentiality and Personal Data Protection Policy for Hotel customers was put into effect on 23.01.2020 and is posted on our website https://www.hellenicvibes.gr/privacy-policy.
We maintain the right to supplement, change, or also update this Statement at any time and for any reason, without prior warning, posting the new statement on our website.
Because this statement is likely to be changed or amended, please visit our website from time to time in order to be always updated on any changes.